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    Privacy Policy

    Televa Health LLC

    Effective Date: [April 14, 2026]
    Last Updated: [April 14, 2026]


    Televa Health LLC ("Televa Health," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide to us.

    This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit or interact with the Televa Health website, submit information through our online forms, request an appointment, communicate with us electronically, or otherwise use our online services.

    By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

      

    1. SCOPE OF THIS PRIVACY POLICY

    This Privacy Policy applies to information collected through websites and online services operated by Televa Health LLC that link to or reference this Privacy Policy, including:

    • Our public website;
    • Online appointment-request and scheduling pages;
    • Contact forms;
    • Online registration or intake forms;
    • Electronic communications associated with our website;
    • Cookies and similar technologies used on our website; and
    • Other online services that expressly reference this Privacy Policy.

    This Privacy Policy applies to website visitors and individuals who interact with Televa Health through our online services.

    This Privacy Policy is intended to address website and online privacy practices. It does not replace our separate Notice of Privacy Practices, which describes how Televa Health uses and discloses Protected Health Information ("PHI") in connection with healthcare services as required by HIPAA and other applicable laws.

    Where information collected through our healthcare services constitutes PHI, our Notice of Privacy Practices will govern that information to the extent required by applicable law.

      

    2. INFORMATION WE COLLECT

    The information we collect depends on how you interact with Televa Health.

    We may collect information directly from you, automatically through your use of our website, and from service providers or other third parties that assist us with our operations.

    Information we may collect includes:

    • Name;
    • Email address;
    • Telephone number;
    • Mailing address;
    • State of residence;
    • Appointment information;
    • Account information;
    • Billing information;
    • Information submitted through online forms;
    • Communications you send to us;
    • Website usage information;
    • Device and browser information; and
    • Other information you voluntarily provide.

      

    3. INFORMATION YOU PROVIDE DIRECTLY

    You may provide information to Televa Health when you:

    • Contact us;
    • Complete an online form;
    • Request information;
    • Request or schedule an appointment;
    • Register for an online service;
    • Make a payment;
    • Communicate with our staff;
    • Subscribe to communications;
    • Submit feedback; or
    • Otherwise interact with our website.

    For example, you may provide your name, email address, telephone number, state of residence, appointment information, and other information necessary to respond to your request.

    Please do not submit sensitive medical information through a general website contact form unless the form specifically requests that information or provides a secure method for submitting it.

      

    4. HEALTH-RELATED INFORMATION

    Televa Health provides telehealth and healthcare services.

    When you use our online services to obtain healthcare, we may receive health-related information necessary to facilitate those services.

    Health-related information may include information concerning:

    • Symptoms;
    • Medical history;
    • Medications;
    • Allergies;
    • Treatment;
    • Appointments; and
    • Other information necessary to provide healthcare services.

    When such information constitutes Protected Health Information under HIPAA, it is governed by our separate 


    Notice of Privacy Practices.

    Nothing in this Privacy Policy is intended to replace or limit your rights under HIPAA or other applicable healthcare privacy laws.

      

    5. INFORMATION COLLECTED AUTOMATICALLY

    When you visit our website, certain information may be collected automatically.

    This information may include:

    • IP address;
    • Browser type;
    • Operating system;
    • Device type;
    • Device identifiers;
    • Internet service provider;
    • Approximate geographic location;
    • Pages viewed;
    • Links clicked;
    • Date and time of visits;
    • Referring website;
    • Website interactions;
    • Technical and diagnostic information; and
    • Other information concerning your interaction with our website.

    We may use this information to operate, secure, maintain, analyze, and improve our website and online services.

      

    6. COOKIES AND SIMILAR TECHNOLOGIES

    Televa Health may use cookies and similar technologies to operate and improve our website.

    These technologies may include:

    • Cookies;
    • Web beacons;
    • Tracking pixels;
    • Tags;
    • Local storage; and
    • Similar technologies.

    Cookies may be used to:

    • Keep our website functioning properly;
    • Maintain security;
    • Remember preferences;
    • Analyze website traffic;
    • Understand how visitors use our website;
    • Improve website performance;
    • Measure communications or advertising effectiveness; and
    • Prevent fraudulent or unauthorized activity.

    You may be able to control cookies through your browser settings.

    If you disable cookies, some features of our website may not function properly.

    Where required by applicable law, we may provide additional cookie-consent or cookie-management tools.

      

    7. ANALYTICS

    Televa Health may use analytics technologies to understand how visitors interact with our website.

    Analytics information may include:

    • Pages visited;
    • Time spent on pages;
    • Browser and device information;
    • Referring websites;
    • General geographic information;
    • Website interactions; and
    • Other technical information.

    We may use analytics information to:

    • Improve our website;
    • Understand website traffic;
    • Identify technical problems;
    • Improve user experience;
    • Evaluate website performance; and
    • Improve our services.

    If third-party analytics services are used, those providers may process information in accordance with their own privacy policies and applicable agreements.

      

    8. ADVERTISING AND MARKETING

    Televa Health may use advertising and marketing technologies to promote our services and measure the effectiveness of our marketing activities.

    Depending on the technologies used, third-party advertising providers may collect information concerning your interaction with our website or advertisements.

    This information may be used for purposes such as:

    • Measuring advertising      effectiveness;
    • Understanding website traffic;
    • Measuring advertising engagement;
    • Creating advertising audiences;
    • Preventing fraudulent activity; and
    • Providing or measuring targeted advertising where permitted by law.

    Where applicable law provides you with the right to opt out of targeted advertising or similar activities, we will provide the applicable mechanisms for exercising that right.

    Televa Health does not sell medical records or Protected Health Information to advertisers.

      

    9. HOW WE USE YOUR INFORMATION

    We may use information collected through our website and online services to:

    • Respond to inquiries;
    • Provide information about our services;
    • Facilitate appointments;
    • Provide requested services;
    • Communicate with you;
    • Process payments;
    • Provide customer support;
    • Maintain online accounts;
    • Operate our website;
    • Improve our website;
    • Improve our services;
    • Analyze website usage;
    • Monitor website performance;
    • Detect and prevent fraud;
    • Protect our systems;
    • Maintain business records;
    • Enforce our policies;
    • Protect our legal rights;
    • Comply with applicable laws and regulations; and
    • Carry out other purposes disclosed at the time information is collected.

    Where required by law, we will obtain appropriate consent before processing information for purposes that require consent.

      

    10. HOW WE SHARE YOUR INFORMATION

    Televa Health may share information with third parties when reasonably necessary to operate our website, provide requested services, conduct our business, or comply with applicable law.

    These third parties may include:

    Service Providers

    We may use service providers to assist with:

    • Website hosting;
    • Cloud services;
    • Appointment scheduling;
    • Payment processing;
    • Email delivery;
    • Text messaging;
    • Analytics;
    • Website security;
    • Fraud prevention;
    • Customer support;
    • Identity verification; and
    • Other business operations.

    These providers may receive access to information reasonably necessary to perform services for Televa Health.


    Healthcare Providers

    Information may be shared with healthcare providers or healthcare-related services when necessary to facilitate healthcare services.

    Information that constitutes PHI is governed by our Notice of Privacy Practices.


    Legal Requirements

    We may disclose information when reasonably necessary to:

    • Comply with applicable laws;
    • Respond to subpoenas or court orders;
    • Respond to lawful governmental requests;
    • Protect our rights or property;
    • Protect the safety of individuals;
    • Investigate fraud or security incidents;
    • Enforce agreements; or
    • Establish, exercise, or defend legal claims.


    Business Transactions

    If Televa Health LLC participates in a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.

      

    11. INFORMATION WE DO NOT SELL

    Televa Health does not sell medical records or Protected Health Information.

    We do not sell personal information to data brokers for their independent use.

    Where applicable law defines certain advertising or other disclosures as a "sale" or "sharing" of personal information, we will provide the rights and choices required by that law.

      

    12. PAYMENT INFORMATION

    If you make a payment through our website or an online service, payment information may be processed by a third-party payment processor.

    Depending on the payment method, the payment processor may collect:

    • Name;
    • Billing information;
    • Payment method;
    • Transaction information;
    • Payment status; and
    • Other information necessary to      process the transaction.

    Payment processors may maintain their own privacy policies and terms governing their processing of payment information.

      

    13. EMAIL COMMUNICATIONS

    We may use your email address to communicate with you regarding:

    • Appointment requests;
    • Appointments;
    • Services;
    • Requests you submit;
    • Billing;
    • Account information;
    • Security;
    • Customer support;
    • Important service announcements;      and
    • Marketing communications where      permitted by law.

    You may unsubscribe from promotional emails by using the unsubscribe instructions included in the applicable communication.

    You generally cannot opt out of communications that are necessary to provide requested services or respond to your requests.

      

    14. TEXT MESSAGES AND SMS

    If you provide your telephone number and consent to receive text messages from Televa Health, we or our service providers may send SMS messages concerning appointments, services, account notifications, or other permitted communications.

    Message and data rates may apply depending on your mobile carrier and plan.

    You may opt out of eligible text communications by following the instructions contained in the applicable message.

    Opting out of marketing messages does not necessarily prevent Televa Health from sending necessary service-related communications.

    Televa Health does not sell or share SMS opt-in information with third parties for their own independent marketing purposes.

    We may share information with service providers when necessary to deliver SMS communications on our behalf.

      

    15. YOUR PRIVACY CHOICES

    Depending on applicable law, you may have choices concerning certain uses of your information.


    Cookies

    You may control cookies through your browser settings and, where available, our cookie-management tools.


    Marketing Emails

    You may unsubscribe from promotional emails by following the unsubscribe instructions contained in the email.


    Marketing Text Messages

    You may opt out of eligible marketing text messages by following the instructions contained in the message.


    Targeted Advertising

    Where applicable law provides such a right, you may opt out of targeted advertising or other regulated processing activities.

      

    16. YOUR PRIVACY RIGHTS

    Depending on where you reside and whether applicable state privacy law applies to Televa Health and the information involved, you may have certain privacy rights.

    These may include:

    • The right to know whether we process personal information;
    • The right to access personal information;
    • The right to correct inaccurate personal information;
    • The right to request deletion of certain personal information;
    • The right to obtain a copy of certain personal information;
    • The right to data portability;
    • The right to opt out of certain targeted advertising;
    • The right to opt out of certain sales or sharing of personal information where applicable;
    • The right to appeal certain privacy decisions; and
    • Other rights provided by applicable law.

    These rights are subject to applicable legal exceptions and limitations.

    Certain healthcare information may be exempt from state consumer privacy laws because it is regulated by HIPAA or other healthcare privacy laws.

      

    17. COLORADO RESIDENTS

    If you are a Colorado resident and the Colorado Privacy Act applies to Televa Health's processing of your personal data, you may have rights including access, correction, deletion, portability, and the ability to opt out of certain processing activities.

    These may include rights concerning targeted advertising, sale of personal data, and certain profiling activities.

    Colorado law contains exemptions relating to certain healthcare information.

    Where required by applicable law, Televa Health will recognize legally required universal opt-out mechanisms, including Global Privacy Control.

      

    18. DELAWARE RESIDENTS

    If you are a Delaware resident and the Delaware Personal Data Privacy Act applies to our processing of your personal data, you may have rights concerning access, correction, deletion, portability, and certain opt-out rights.

    These rights are subject to applicable exemptions and limitations, including exemptions concerning certain healthcare information.

      

    19. FLORIDA RESIDENTS

    If you are a Florida resident and applicable Florida privacy law applies to Televa Health's processing of your personal data, you may have certain rights concerning access, correction, deletion, portability, targeted advertising, and other activities covered by applicable Florida law.

    Florida law contains specific applicability requirements and exemptions. Accordingly, not every provision applies to every individual or every category of information.

      

    20. NEW YORK RESIDENTS

    Televa Health maintains reasonable administrative, technical, and physical safeguards designed to protect personal information.

    Applicable New York law, including the SHIELD Act, establishes requirements concerning reasonable safeguards and security-breach notifications.

    If Televa Health experiences a security incident that triggers notification requirements under applicable New York law, we will provide notifications as required by law.

      

    21. ARIZONA RESIDENTS

    Televa Health will comply with applicable Arizona privacy, data-security, and breach-notification requirements.

    Arizona residents may contact Televa Health regarding questions about personal information collected through our website or applicable privacy rights.

      

    22. GEORGIA RESIDENTS

    Televa Health will comply with applicable Georgia privacy, data-security, and breach-notification requirements.

    Georgia residents may contact Televa Health regarding questions about personal information collected through our website.

      

    23. NEW MEXICO RESIDENTS

    Televa Health will comply with applicable New Mexico privacy, data-security, and breach-notification requirements.

    New Mexico residents may contact Televa Health regarding questions about personal information collected through our website.

      

    24. WYOMING RESIDENTS

    Televa Health will comply with applicable Wyoming privacy, data-security, and breach-notification requirements.

    Wyoming residents may contact Televa Health regarding questions about personal information collected through our website.

      

    25. HOW TO SUBMIT A PRIVACY REQUEST

    If you wish to exercise a privacy right available to you under applicable law, contact us:


    Send us a message with your information from home page message sending section or call us at +1-470-780-1575


    Or mail us at: 

    Televa Health LLC

    3255 Lawrenceville-Suwanee Road Suite P PMB 1018 

    Suwanee, GA, USA


    Please provide sufficient information for us to understand your request.

    We may request reasonable information to verify your identity before completing certain requests.

    We will process qualifying requests within the timeframes required by applicable law.

      

    26. AUTHORIZED AGENTS

    Where permitted by applicable law, you may designate an authorized agent to submit a privacy request on your behalf.

    Televa Health may require documentation demonstrating the agent's authority to act on your behalf and may independently verify your identity as permitted by applicable law.

      

    27. APPEALS

    Where applicable law provides a right to appeal a decision concerning a privacy request, you may submit an appeal by contacting us using the information provided above.

    Your appeal should identify the original request and explain why you believe our decision should be reconsidered.

    We will review and respond to qualifying appeals in accordance with applicable law.

      

    28. DATA SECURITY

    Televa Health uses reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, acquisition, use, disclosure, alteration, or destruction.

    Our safeguards may include:

    • Access controls;
    • Authentication procedures;
    • Encryption;
    • Secure data transmission;
    • Security monitoring;
    • Audit logging;
    • Employee privacy and security training;
    • Vendor security requirements;
    • Physical security measures;
    • Backup procedures;
    • Incident-response procedures; and
    • Secure disposal procedures.

    No method of transmitting or storing information electronically can be guaranteed to be completely secure.

    Accordingly, although Televa Health takes reasonable precautions, we cannot guarantee absolute security.

      

    29. DATA RETENTION

    Televa Health retains personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

    We may retain information to:

    • Provide requested services;
    • Maintain business records;
    • Process transactions;
    • Comply with legal and regulatory requirements;
    • Resolve disputes;
    • Prevent fraud;
    • Enforce agreements; and
    • Protect our legal interests.

    The length of time information is retained depends on the type of information, the purpose for which it was collected, and applicable legal requirements.

    Healthcare records and PHI may be subject to separate medical-record retention requirements.

    When information is no longer required, we may delete, destroy, de-identify, or anonymize it in accordance with applicable law and our retention practices.

      

    30. CHILDREN'S PRIVACY

    Our public-facing website is not intended to knowingly collect personal information from children under 13 without appropriate authorization.

    If healthcare services are provided to minors, information may be collected and processed as permitted by applicable healthcare and privacy laws.

    If we become aware that personal information has been collected from a child in circumstances where collection was not permitted, we will take reasonable steps to delete the information as required by applicable law.

      

    31. THIRD-PARTY WEBSITES

    Our website may contain links to third-party websites, applications, or services.

    Televa Health does not control and is not responsible for the privacy practices, security, or content of third-party websites or services.

    We encourage you to review the privacy policy of any third-party website or service before providing personal information.

      

    32. DE-IDENTIFIED AND AGGREGATED INFORMATION

    Televa Health may create, use, or receive information that has been aggregated, anonymized, or properly de-identified so that it is not reasonably capable of being associated with an identifiable individual.

    We may use such information for lawful purposes, including:

    • Website analytics;
    • Service improvement;
    • Business planning;
    • Statistical analysis;
    • Research; and
    • Operational purposes.

    Where information has been properly de-identified or anonymized, it may no longer constitute personal information under applicable law.

      

    33. SECURITY INCIDENTS AND DATA BREACHES

    If Televa Health becomes aware of a security incident involving personal information, we will investigate the incident and take reasonable steps to contain and remediate it.

    Where notification is required by applicable federal or state law, we will notify affected individuals and governmental authorities within the timeframe and manner required by law.

    If the incident involves Protected Health Information, additional HIPAA breach-notification requirements may apply.

      

    34. DO NOT TRACK

    Some web browsers provide a "Do Not Track" setting.

    There is currently no universally accepted standard for responding to all browser-based Do Not Track signals.

    Where applicable law requires recognition of a specific privacy signal or universal opt-out mechanism, Televa Health will process that signal in accordance with applicable law.

      

    35. GLOBAL PRIVACY CONTROL

    Where required by applicable law, Televa Health will recognize legally valid universal opt-out mechanisms, including Global Privacy Control ("GPC"), for applicable processing activities.

    The availability and effect of such mechanisms depend on applicable law and the nature of the processing activity.

      

    36. CHANGES TO THIS PRIVACY POLICY

    Televa Health may update this Privacy Policy from time to time.

    We may update this Privacy Policy to reflect changes in:

    • Our services;
    • Our website;
    • Technology;
    • Business practices;
    • Privacy laws;
    • Regulatory requirements; or
    • Security practices.

    When we update this Privacy Policy, we will revise the "Last Updated" date at the top of the policy.

    If applicable law requires additional notice regarding a material change, we will provide such notice through an appropriate method.

    We encourage you to review this Privacy Policy periodically.

      

    37. CONTACT US

    If you have questions, concerns, or requests regarding this Privacy Policy or Televa Health's privacy practices, please send us a message with your information from home page message sending section or call us at +1-470-780-1575


    Or mail us at: 

    Televa Health LLC

    3255 Lawrenceville-Suwanee Road Suite P PMB 1018 

    Suwanee, GA, USA

      

    38. PRIVACY COMPLAINTS

    If you have a concern regarding our privacy practices, we encourage you to contact Televa Health first so that we may review and address your concern.

    Nothing in this Privacy Policy limits any rights you may have to submit a complaint to a governmental or regulatory authority under applicable law.

    Patients may have additional rights and complaint procedures under HIPAA and our separate Notice of Privacy Practices.

      

    39. RELATED POLICIES AND NOTICES

    This Website Privacy Policy should be read together with other Televa Health policies and notices that may apply to your use of our services, including:

    • Notice of Privacy Practices;
    • Terms of Use;
    • Telehealth Informed Consent;
    • Cookie Policy;
    • Prescription Policy;
    • SMS/Text Messaging Terms; and
    • Accessibility Statement.

    The Notice of Privacy Practices separately governs the use and disclosure of Protected Health Information as described in that notice.


    40. EFFECTIVE DATE

    Effective Date: [April 14, Year]

    Last Updated: [April 14, Year]


    © 2026 Televa Health LLC. All Rights Reserved.

    • Website Privacy Policy
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    Copyright © 2026 Televa Health LLC - All Rights Reserved.

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